Refund policy

 Digital Products: Digital products are digital files that are instant access products we are not able to offer any refunds. We are more than happy to answer any questions you might have Contact us at gina@intentionalhospitality.com so we can help!

Custom printable products: We do not offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at gina@intentionalhospitality.com. 

Refunds are only offered to customers who receive the wrong items, misprinted items or damaged items. If any of these apply, please contact us at gina@intentionalhospitality.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color? At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. 

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at gina@intentionalhospitality.com within one week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.

Damaged Goods Refunds
We will notify you once we’ve received and inspected your damaged return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at gina@intentionalhospitality.com.

If the damaged item or misprinted item is needed to issue a refund, you can contact us at gina@intentionalhospitality.com. Please note that returns will need to be sent to the following address: 4270 Belair Frontage Rd, Augusta,GA 30909

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.